Fiza Chikan ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and handle your data when you interact with us through our website (fizachikan.com), Instagram, WhatsApp, or any other communication channel. 

Fiza Chikan operates under Fiza International LLC, registered in Sharjah Media City (SHAMS), UAE.

Contents

  1. Information We Collect 
  2. How We Use Your Information 
  3. Communication 
  4. Shipping and Third Parties 
  5. Payments 
  6. Advertising and Analytics 
  7. Data Protection 
  8. Your Rights 
  9. Updates to This Policy 
  10. Contact Us 

1. Information We Collect

When you interact with us, we may collect the following personal information:

  • Name – to address you and process your order 
  • Phone number – to confirm orders and provide delivery updates 
  • Delivery address – to ship your order to the correct location 
  • Email address – to send order confirmations and updates (if provided) 
  • Instagram handle or DM history – if you contact us through Instagram 
  • WhatsApp messages – if you place an order or enquire via WhatsApp 
  • Device and browsing data – such as IP address, browser type, and pages visited, collected automatically through our website 

We collect only the information necessary to process your order and provide a good customer experience.

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders 
  • Communicate with you regarding your purchase or enquiry 
  • Send order confirmations, shipping updates, and delivery notifications 
  • Share product updates, new arrivals, or promotional offers (only if you have opted in) 
  • Improve our website, products, and customer service 
  • Comply with our legal obligations under UAE law 

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

3. Communication

We may contact you through:

  • WhatsApp 
  • Instagram (DMs) 
  • Email 

If you choose to opt in, you may receive product updates and promotional content through WhatsApp broadcasts or email newsletters.

You can opt out at any time by sending us a message on WhatsApp or email asking to be removed from our broadcast list. We will process your request within 5 business days.

4. Shipping and Third Parties

To deliver your orders, we share the minimum necessary details, such as your name, contact number, and delivery address - with trusted courier and logistics partners.

These partners may include local and international delivery providers depending on your location and shipping requirements.

They are contractually obligated to use your information only to complete delivery and are not permitted to use it for any other purpose.

If we expand our shipping destinations in the future, including GCC countries or international locations, we will update this policy accordingly.

5. Payments

We currently accept the following payment methods:

  • Bank transfer 
  • Cash on Delivery (COD) 
  • Secure online payments through CCAvenue 

When you make a purchase on our website, your payment is processed through CCAvenue, a trusted third-party payment gateway provider.

To complete your transaction, certain personal and transaction details may be shared with CCAvenue, including:

  • Your name 
  • Billing and shipping address 
  • Contact details 
  • Purchase total 
  • Payment-related information required to process the transaction 
  • Other details necessary to process or support your payment 

This information is shared only for payment processing, fraud prevention, transaction support, and compliance purposes.

We do not store your full card details, CVV, or sensitive payment credentials on our website or servers.

All card payments are securely processed through CCAvenue using encrypted payment infrastructure.

For more information on how CCAvenue collects, uses, and protects your personal data, please review the CCAvenue Privacy Policy.

We do not store, process, or have access to any card or payment credentials on our website.

All bank transfer details are shared directly and securely between you and our bank.

6. Advertising and Analytics

We may use platforms such as Meta (Facebook and Instagram) to run targeted advertisements and reach relevant audiences.

These platforms use their own tracking technologies, such as pixels and cookies, to show you relevant content based on your browsing behaviour.

We recommend reviewing Meta’s Privacy Policy for more information on how they handle your data.

We may also use website analytics tools such as Google Analytics to understand how visitors use our website. This data is aggregated and does not personally identify you.

7. Cookies Policy

At Fiza Chikan, we use cookies and similar technologies to improve your browsing experience, enhance website performance, and provide a smoother shopping journey.

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, understand how visitors use our site, and improve important functions such as navigation, shopping cart performance, login sessions, and personalised browsing.

We use cookies for essential website operations, website performance monitoring, analytics, and improving customer experience. These may include remembering items added to your cart, saving browsing preferences, understanding which pages are most visited, and helping us improve our website design and services.

We may also use third-party services such as payment gateways, Google Analytics, Meta (Facebook and Instagram) advertising tools, and social media integrations that use cookies or tracking technologies to support secure transactions, advertising performance, and better website functionality.

These cookies may help us show relevant advertisements, measure campaign effectiveness, and understand customer behaviour across our website.

By continuing to use our website, you consent to our use of cookies in accordance with this policy. You may choose to disable cookies through your browser settings; however, some parts of the website may not function properly if cookies are restricted.

We do not use cookies to collect sensitive personal information without your consent, and all collected information is handled in accordance with our Privacy Policy.

If you have any questions regarding our Cookies Policy, please contact us at support@fizachikan.com or through our WhatsApp assistance available on the website.

8. Data Protection

We take reasonable and appropriate measures to protect your personal information from unauthorised access, disclosure, or loss.

These include:

  • Limiting access to personal data to only those team members who need it 
  • Using secure communication channels for sharing order information 
  • Not storing sensitive payment information on our website or systems 

While we take every precaution, no method of electronic transmission or storage is 100% secure.

If you have concerns about the security of your data, please contact us directly.

9. Your Rights

In accordance with the UAE Personal Data Protection Law (PDPL), and as a matter of good practice, you have the right to:

  • Access the personal data we hold about you 
  • Correct inaccurate or incomplete information 
  • Request deletion of your personal data, subject to legal obligations 
  • Opt out of marketing communications at any time 
  • Object to the processing of your data in certain circumstances 

To exercise any of these rights, please contact us using the details in Section 10.

We will respond to your request within 10 business days.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we offer.

When we make material changes, we will update the “Last Updated” date at the top of this page.

The latest version of this policy will always be available at: fizachikan.com/privacy-policy

We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us:

Fiza Chikan
Fiza International LLC
Sharjah Media City (SHAMS), UAE

Email: support@fizachikan.com
WhatsApp: +971 50 255 3992

We are available Monday to Friday, 10:00 AM – 6:00 PM (UAE time).